23CLIENT: Industry FMCG / International Corporation and a leader position in Poland

CHALLENGE: The price level of external production services with a leading provider of customer exceeded the level of market prices in spite of partnership and the largest volume of orders in relation to other contractors. Poor quality of service.


  • Awareness to supplier in the field of the problem and outline expectations for the necessary changes
  • Ongoing co-operation with the supplier and the monitoring of key areas for improvement
  • Change of personnel responsible for customer service and management of operation
  • Change of service provider for temporary work
  • Reorganization of the layout of the production hall
  • Raising the standard of ergonomic positions and efficiency of the production process

RESULTS: 23% reduction in the cost of the service in its entirety freelance volume. The cost to the customer – none.


How big profits are savings! (Cicero)

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